Development Informatics/ICT Project Track: This research deals directly with the use of  Information and Communication Technology (ICT) to improve government services in low resource countries, promoting digital transformation in the public sector. 
The study identified that the rapid proliferation of mobile technology in low-resource countries presented a transformative opportunity for governments to deliver services more inclusively and efficiently. Consequently, an enterprise architecture (EA) approach was proposed, tailored specifically for designing adaptive, Mobile-First, and Omni-Channel government services.

The proposed framework emphasized accessibility, integration, and flexibility with the aim of overcoming infrastructural limitations while simultaneously addressing diverse citizen needs. By utilizing EA principles, the framework was designed to integrate mobile and traditional service channels, which would allow for a seamless user experience across platforms.

The research methodology aimed to draw on case studies from government implementations in resource-constrained environments to highlight prevalent challenges and successful adaptive strategies. Through a blend of qualitative and quantitative analysis, the study provided a practical EA blueprint to enable governments to leverage Mobile-First design to foster digital inclusivity, operational efficiency, and improved public service delivery in low-resource settings.